Frequently Asked Questions
What material is Shard product made from?
The entire Shard dish collection is earthenware and is microwave and dishwasher safe. Shard ornaments are dolomite. All linen products are 100% cotton.
When will my order ship?
In stock orders will ship within 5 business days. If you need Shard product shipped sooner, please let us know and we will do our best to ship same day or next business day at no additional charge.
How much does shipping cost?
Shipping costs are determined based on zone calculations as seen below.
All orders will ship UPS. If you would like to use your own account, ship with a different carrier, or use freight please contact email@example.com
What if I receive the wrong product?
If you feel you have received product in error or your order is incomplete please contact us at firstname.lastname@example.org within 48 hours of receiving your shipment.
How can I check the status of my order?
Please feel free to check the status of your order at any time.
You can do so by emailing us at email@example.com or calling us at (732) 569-6461
Please have your order confirmation # ready!
What is your return policy?
All wholesale orders are considered final once they ship from our New Jersey warehouse, unless authorized by Shard.
If an order is authorized to be returned, shipping charges and a 25% restocking fee may apply. We only accept returns if your product arrives to you damaged or incorrect.
What method of payment does Shard accept?
All orders must be paid in full prior to shipping by CC or company check. We currently do not offer Net 30.
What if I have a question regarding my charges?
We are happy to answer any questions regarding your Shard invoice. Please direct all questions to firstname.lastname@example.org or call us at (732) 569-6461.
How do I sign up for a wholesale account?
Please fill out the wholesale account form. You will find a link to that on our home page under wholesale.
How do I purchase Shard product retail?
Please refer to our store locator to find a growing list of Shard at Home retailers.
Does SHARD Zip Code Protect Or Offer Brand Exclusivity?
Once you have completed one year of order history with Shard at Home, you may request Zip Code Protection for your zip code. You must meet a minimum requirement of $5,000 in orders for the previous 12 month period in order to qualify for Zip Code Protection and maintain that level to continue to have Zip Code Protection in your area. If you meet this requirement and would like to apply, please reach out to us at email@example.com.
Are there other ways to order Shard products?
You can call orders in directly to (732) 569-6461 ext. 3 or fax or email our order form to (732) 569-6515 or Linda@shardathome.com.