Frequently Asked Questions
What material is Shard product made from?
The entire Shard dish collection is earthenware and is microwave and dishwasher safe. Shard ornaments are dolomite. All linen products are 100% cotton.
When will my order ship?
In stock orders will ship within 5 business days. If you need Shard product shipped sooner, please let us know and we will do our best to ship same day or next business day at no additional charge.
How much does shipping cost?
Shipping costs will vary depending on what Shard product you are ordering, what quantities are being ordered & what business address the order is being shipped to.
All orders will ship either UPS or FedEx Ground. Once your order is ready to ship we will contact you with the amount.
Exceptionally large orders will be shipped by freight and we will shop the best rate possible for you.
You will be charged for shipping once your order is ready & shipping charges have been established. All shipping charges must be paid prior to order shipping.
What if I receive the wrong product?
If you feel you have received product in error or your order is incomplete please contact us at email@example.com within 48 hours of receiving your shipment.
How can I check the status of my order?
Please feel free to check the status of your order at any time.
You can do so by emailing us at firstname.lastname@example.org or calling us at (732) 569-6461
Please have your order confirmation # ready!
What is your return policy?
All wholesale orders are considered final once they ship from our New Jersey warehouse, unless authorized by Shard.
If an order is authorized to be returned, shipping charges and a 25% restocking fee may apply. We only accept returns if your product arrives to you damaged or incorrect.
What method of payment does Shard accept?
All orders must be paid in full prior to shipping by CC or company check. We currently do not offer Net 30.
What if I have a question regarding my charges?
We are happy to answer any questions regarding your Shard invoice. Please direct all questions to email@example.com or call us at (732) 569-6461.
How do I sign up for a wholesale account?
Please fill out the wholesale account form. You will find a link to that on our home page under wholesale.
How do I purchase Shard product retail?
Please refer to our store locator to find a growing list of Shard at Home retailers.
Does SHARD Zip Code Protect Or Offer Brand Exclusivity?
We don’t currently zip code protect or offer exclusivity. We are happy to circle back after 1 year of order history.
Are there other ways to order Shard products?
You can call orders in directly to (732) 569-6461 ext. 3 or fax or email our order form to (732) 569-6515 or Linda@shardathome.com.